The Importance of Listening to Employees

By Mark Whitten of Industry Week

As leaders, it should go without saying the importance of listening to our employees. So why don’t more leaders listen? In our hectic workplaces, it can be hard at times. However, I implore you to consider the benefits of taking that time. They outweigh the investment tenfold.

In late 2012, I took a new assignment as general manager of a Tier 1 automotive supplier in Ontario, Canada. This was a 30-year-old division that had an established culture. I was familiar with the facility; it had been through a tough launch and multiple management changes in the previous three years.

In my first general meeting with the approximately 550 employees, I made a commitment to meet with each and every employee one-on-one for… (read the full article on Industry Week).

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