Two Generations of Lessons from the Shop Floor

Courtesy of Kyle Johnston, CEO, Chapter 2 Inc..

There are not many minutes in a day, week or month that I am able to sit back and reflect on our shop’s operations. At Chapter 2 Inc. we are continuously innovating, finding solutions to problems and upholding employee culture during COVID-19. My business card states my job title as CEO, but I tend to wear many different hats each day. This is true for many management- and executive-level employees as well. Writing this column has been a great opportunity for us as a family-owned machine shop to take the time to sit back and reflect on our company and what we have learned through the years.

Hire Strategically

After sitting down with my dad and sister to discuss some of the things that have driven our success, we quickly agreed that, as leaders, we cannot be scared to hire and surround ourselves with people who are smarter than us. We must be vulnerable to the idea that people will know more than we do and that our role is not to be the smartest. Instead, we are here to run a business and to make sure the doors stay open. With this comes trust in our team, allowing them to make decisions even though we might feel the impulse to be involved in all company decisions. At times, this means letting our employees fail, but there is no greater learning experience than to learn from…

Read the full article on Modern Machine Shop

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