$100 Grand to Start

By Lloyd Graff

I have been into the topic of entrepreneurship lately. I see it as the creative driver of the American economy, but I’ve been struck by the lack of comments from readers on previous blogs on the subject.

Maybe entrepreneurs are too busy with their young or potential businesses to be reading Swarfblog, or perhaps the machining community, which is the bulk of our audience, is too beaten down by what they have seen in recent years to want to tackle a startup.

I did meet two business starters at Weekend With the Pros, a conference for machinery dealers held last weekend in Detroit. One fellow was on his third business and had used Kickstarter to launch a leather goods startup. The other guy had started his own CNC repair firm. I think we are now in a particularly fertile period to begin a manufacturing business.

I’m surprised to have discovered several facilities and groups where potential startup people can learn machining and find access to mentoring and potential investors in the Chicago area such as Workshop 88 and Make-It-Here. I’ve also found an active community in Milwaukee and Madison, Wisconsin. I have to believe there is activity like this all over the country. Companies like Tormach and Pocket NC make good inexpensive CNC machines that startups can afford for prototyping and experimentation. There are also many good affordable machines for additive manufacturing.

Esben Østergaard, Universal Robots Founder at IMTS.

The equipment is available, and knowledge is being volunteered in many locations. I believe demand is always there for people who can solve a problem in the marketplace. Perhaps the classic current example is Universal Robots, whose founders in Denmark saw the problem and opportunity clearly. Companies desperately needed an inexpensive, easily programmable robotic arm in their factories. After literally living on crackers in a borrowed workplace, the founders built a viable prototype that won them seed money to produce a salable product. Within a few years they sold the company for $285 million to Teradyne, an American tech firm.

In Sunday’s New York Times Magazine, a long piece discussed the importance of Facebook in propelling fledgling businesses to stardom. The focus was on Hubble, a three-year-old startup out of New York City, that markets lower cost contact lenses. Facebook’s uncanny ability to target potential Hubble buyers using its vast data network has enabled Hubble’s founders to build a business valued at $210 million. The 20-something guys who started it show us that fortunes still can be made if you solve a problem and get to market quickly. In Chicago, childhood friends Peter Rahal and Jarad Smith are selling their protein bar company RXBAR to Kellogg for $600 million. They started the company in 2013, rolling oatmeal nuts and sweet goo in Rahal’s parents’ basement at night and selling the bars in local gyms during the day.

Kellogg is willing to pay $600 million for the still small company because they desperately want to crack the healthy natural protein bar market that caters to young health-conscious buyers.

Many entrepreneurs fail or languish, but the ambitious, tenacious, persistent person who can provide a product that solves a problem still can find success.

Question: If someone offered you $100,000 to start a business what would you do?

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Love the Tank

By Lloyd Graff

Over the last few weeks I have become addicted to the TV show Shark Tank. What is it that fascinates me so thoroughly that I will switch out of even a thrilling World Series game to tune into one of the mini dramas?

I love the energy of the fresh entrepreneurs. Often, they are working out of their homes, perfecting a recipe or constructing what they think is the best back scratcher ever designed.

Usually the products are made for consumers. Rarely do I see an industrial product or a sophisticated service. The show is for the masses so most of the products are relatable to by an unsophisticated audience. The products are often unique but to me the fascinating parts of the show are the backstories of the applicants seeking financial backing and the questions by the Sharks. The brilliance of the show to me is the thoughtful interrogation of the new business owners, and ultimately the competition of the Sharks to get in on a deal.

I always learn something by watching the show. I’m not starting a new business at the moment, but the rigor of the Sharks forces me to consider my current business practices. I always subconsciously ask myself whether my businesses would merit investment by one of the Sharks or Sharkettes.

They always ask about trends. “Is business up and down or are you growing, quarter after quarter, year after year,” they want to know. Kevin O’Leary, Mr. Wonderful, the tough guy you love to hate, grills the contestants in an arrogant way pushing them to come clean about their business history. “You don’t have a business, you have a hobby,” he often says derisively to folks who haven’t made significant progress over the course of their enterprise. He is harsh, but he is usually accurate. He’ll then often say, “you’re wasting our time,” dismissively.

The women, usually Lori Greiner and Barbara Corcoron are much kinder but are no soft touch. Mark Cuban, who owns the Dallas Mavericks NBA team, tends to make his mind up very quickly. If he decides a business cannot “scale” meaning grow quickly into a big business he’s “out” immediately.

Cuban often asks very early on about the cost of production and selling price. I always find these questions instructive. If the selling price is not at least four times the cost of making the product he has no interest. This is a far cry from the machining world and industrial distribution models I normally see, but the production world has minimal advertising and marketing expense generally. Neverless, I have learned from the Sharks to build my business in the high margin world the Sharks would fund. Banks tend to think like the Sharks. There is no glory in working thin. Google and Facebook live in the 90% profit margin world. Every business person should try to move their business into that territory.

A commodity business will never be bankable in the Shark Tank.

I attended a business get together of machinery dealers over the past weekend. I queried many of the attendees with the Shark Tank in mind. It was a group of sharp guys (virtually no women) but only one of those I talked to would have had a prayer with the Sharks. No plan, wildly fluctuating profit margins.

You want to know the one guy the Sharks would have backed? Sorry, he doesn’t need the money anyway.

Question: Do you or your children want to start a business?

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Living and Dying With…

By Noah Graff

Why did I devote the previous two weeks to watching the Chicago Cubs during the playoffs?

Sure—athletic feats are impressive and entertaining to watch. But why do I ecstatically jump up and down when my home team gets a big hit or strikes out an opposing batter?

Why do I hurt when we strike out, when we make an error, when we lose? And why do I use the first person plural when referring to the Chicago Cubs?

I don’t know any of the players personally, though our electrician Julio is friendly with fellow Dominican reliever Pedro Strop. Virtually none of the Cubs players grew up in Chicago. But I am a member of the Cubs religion. I was raised in a Cubs household. So what affects the Cubs players affects me as well as my family. During Cubs playoff games we have an active group text between my dad, my sister Sarah and brother-in-law Scott living in California. If you look up and down our text thread you will see plenty of color commentary filled with passionate “Yeses!,” superstitious animal emojis (usually sent by me) and questioning if “things are going to be ok.”

Why do I have such emotional investment in the games? Why do my dopamine levels rise when the action on the field takes place? When the Cubs win, why does everything just seem right with the world? When they lose why do I feel empty?

Cubs fan watching a game at Sluggers in Chicago.

My conclusion is that a sporting event is live theatre. The Cubs were the protagonists and the Dodgers were the antagonists. But the protagonists were not just the Cubs players, they were the Cubs fans as well.

Theatre starts with an exposition. “The 2016 World Champion Chicago Cubs were playing the Dodgers in game four of the NLCS playoff series trying to reach the 2017 World Series. (Indulge me as I try to hold onto the one highlight of the series). Cubs hurler Jake Arrieta was pitching against the Dodgers’ Alex Wood. It was a ‘win or go home’ elimination contest for the Cubs.”

The plot built until the climax when the Cubs’ Wade Davis stopped the final charge with a 6-out save! We won, and all was well. Sports competitions are dramas (often a tragedies). But unlike in a traditional drama on a stage, the athletes are the characters and they are REAL —not actors! The resolution (probably) does not cause someone to die, but the story is live and real.

The 2017 World Series between the Dodgers and Astros will be another great drama. But I am not a protagonist in this series like I was when my Cubs were playing. Some other lucky protagonists will live and die, on and off the field.

Question: Do you prefer watching sports on TV or live at the stadium?

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It’s Life

By Lloyd Graff

All this death is killing me.

The list of people with cancer who I care about keeps growing by the day. A friend from high school who was organizing my class reunion was hit by pneumonia and died in a week. Three hurricanes, an earthquake, the Las Vegas massacre, then the wildfires in California incinerating whole neighborhoods. It stinks, all that death out there.

I just “celebrated” (endured) the Jewish holiday of Yom Kippur where Jews spend the day fasting and considering who will live and who will die this year. More consideration of death. I hate it.

Maybe my close call with death nine years ago with my heart attack has sharpened my consciousness of the temporariness of life.

This morbid thinking does cut both ways. It can make you feel miserable and totally stuck or it can free you up because you so desperately want to take advantage of the today you have.

My wife is into saving money these days because she is fearful of all of the awful things that could befall her if she lives a long time. After my brush with death, correctly or not, I don’t figure I’ll have to worry about that so much.

For me, the fear of dementia is more of an everyday worry, unlike the longterm fear of death. I’m starting to hear of high school classmates who have spouses with it. It just seems so devastating and heartbreaking to have to endure the condition with a loved one.

What is the antidote to these depressing feelings? For me, it is work, writing, exercise and love. Creating, giving of myself—I don’t know if it pushes off the inevitable, but it sure is more fun than constantly contemplating my own death or somebody else’s who I love or care about.

As I am writing this piece, I keep circling back to the importance of my work to me as a vehicle for creativity. The element of chance in assessing the value of flawed aging pieces of machinery provides riskiness every day, but when there is no risk there is little reward. Risk carries the companion of validation and fun. Arguing about a deal with Noah and my associate, Rex, keeps my juices flowing. Being wrong in business means I lose money. It’s not life and death. It’s just life.

Question: Would you rather die at age 80 knowing you would be in perfect health until then, or potentially live longer with no health guarantees?

George on Death, Seinfeld

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Buildability

By Lloyd Graff

I love to watch the Shark Tank reruns on CNBC. The stories of committed entrepreneurs putting it all on the line in orchestrated mini-dramas in front of the “Sharks” is really quite absorbing.

But the one thing I never see on the program is the entrepreneurial manufacturer looking for the backing to buy a Haas Mini Mill or Okuma lathe to start his business. In our machinery business we virtually never see a young man or woman buying a used machine to make fittings for Parker Hannifin or John Deere.

I asked Bryan Harvey of Thompson Auctioneers if he sees many young entrepreneurs buying their first machines at his sales and he said it is “extremely rare” except perhaps for the folks in Bangkok or Bangalore, India, who follow their sales assiduously on BidSpotter.

Is the fledgling entrepreneur in manufacturing now an artifact in America? Maybe not.

I called Matt Hertel who started Pocket NC, a $4,000 5-axis CNC mill builder in Bozeman, Montana, and he gave me a different picture.

Pocket NC

Matt and his wife, Michelle, started production on the machine in 2015 after moving back to Bozeman from Seattle. They raised their startup money not on Shark Tank, but through the novel Kickstarter approach online. They had already built several prototypes of the mill, and Michelle had blogged extensively about the market and buildability of a $4,000 5-axis mill to prepare a community for the ultimate Kickstarter campaign.

The Hertel’s had tried conventional money raising forays, doing a dog and pony show on video for the private equity titan Blackstone Group. He was told that it was probably the worst received pitch of the year.

But Kickstarter loved them. They raised $350,000, which was to be paid off in product produced. Each $4,000 contributor to Kickstarter was repaid with a 5-axis mill.

Matt Hertel told me that the most successful Kickstarter event of all time may have been for potato salad. An entrepreneur with a $10 minimum contribution raised $70,000, which he paid off in a giant potato salad bash.

In its first three years in business Pocket NC has been quite successful and has sold little mills to a wide assortment of bigger companies and tiny startups. One just went to Europe to a guy who is making a bicycle washing machine.

I posed my question about an apparent dearth of machining startups to Matt, and his feeling was that I was looking in all the wrong places.

Matt believes the entrepreneurial spirit is alive and well, even in the Millennial world, but you need a community, whether it be online via Kickstarter or in coffee shops or incubators in Bozeman. Matt says that in his Montana home there is a community of folks eager to help anybody with an idea and the guts and skill to try to bring it to fruition. You cannot create a milieu like that artificially with government funding and Big Brother hovering. A grant from Google or IBM to jumpstart an incubator in Chicago or Cleveland unfortunately will not work. The community needs to grow organically like it has in Bozeman. Could it happen in Detroit or Cincinnati? Maybe, but I do not see it happening yet. But with precision manufacturing as strong as it is today we may begin to see it. As the Baby Boomers hang it up and old businesses dissolve, there will be opportunities for startups where we have not seen any for the last decade.

If potato salad can do it …

Question: Is it a good time to start a business in the United States?

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Cycle Time

By Lloyd Graff

The stats from the PMPA (Precision Machined Parts Association) for August confirmed what I’ve been feeling for the past year. Business is really strong for machined parts manufacturers.

It goes pretty much across the board. Automotive, aerospace, medical, even oil and gas and appliance are doing nicely. So is my machinery business that sells to the folks in this section of the manufacturing arena.

This presents a new challenge for me. For almost the last 15 years I have been pushing uphill with only a few respites mixed in. The business trend has been mostly negative for American metalworking companies. The migration of work to China has been a devastating trend. Low-cost Chinese manufacturers have pulled in the generic work and gained competitive advantage with big American firms which are building most of their product in China.

China has not been the only killer for my business. Demographic trends have hurt. The workforce has aged and manufacturers have been unable to replenish a skilled group of baby boomers who are retiring or dying off. For some, the path of least resistance has been to sell or liquidate their businesses. Others have transitioned to CNC Swiss, CNC lathes and CNC mills, leaving long run work to the Chinese. My long successful family business of selling multi-spindle cam operated machines, refurbished to add value, suffered. Market forces killed me. It got bad enough that I even began to think of quitting the game.

In 2015 and 2016, Graff-Pinkert was forced to make the changes that led to a dramatic shift in business. We trimmed people and got more efficient. Noah and Rex Magagnotti, my longtime associate, started traveling more – a lot more – all over the world. We looked for more opportunities in brokering the sale of entire machining companies and buying CNC multi-spindles. We also made new alliances with European dealers.

Then there was the election of Donald Trump in 2016. I’m not a big Trump fan, but almost immediately after the election our machinery business changed for the better. Though Trump has done nothing radical to help business, the signals of shifts in EPA policy and a more aggressive trade stance toward China and Mexico seem to have changed the mood in our customer base. Auto and aerospace had been doing well going into 2017 and have continued to prosper, though the firearms business has faltered because people now don’t have to fear Obama or Clinton abolishing the Second Amendment.

This preamble brings me to my current happy problem. I am so used to doing business in a period of pain and strain that I am at a loss to figure out how to play things in a period of prosperity. Should it be full speed ahead to take advantage of the upswing in business or consolidate, pay off debt, cash in, and count the chips because bad times will come again.

This is not idle speculation on my part. The strength of business is pushing me to expand my workforce, when for many years I have been reducing it.

Should I gamble on buying more inventory or turn inventory (machinery and accessories) into cash when prices are firm? Should I sell off the crap, take losses for tax reasons, or hold on to sell it for higher future value?

At 72 years old should I grow the business or hunker down for the next crisis that hits?

My Uncle Aaron Pinkert used to say to me that his father told him “the dollar is round. Sometimes you are up, sometimes down, but it is always moving along.” I have often remembered that saying, especially when things have been bad. Sometimes it is harder to accept when business is good. Are we still rolling up?

Question: Is the current economic upturn in manufacturing here for a while or a mirage?

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What Happened Today?

By Lloyd Graff

My day inches by. I was busy but a little scatterbrained. I know I had a dozen conversations, but by the end of the day it’s hard to remember who they were with. It is a dot on the calendar of life. Did I waste it?

I feel a certain degree of desperation about frittering a day away. I am very aware of the finiteness of my being, but I have found a way to experience my day in a generally positive way. Write about it.

I have a chunky black sketch book with creamy blank smooth pages. My pen is my luxury, a “Sakura Pigma Sensei” felt tip that I buy by the dozen at Walmart, but a Sharpie works too. I write fast and fat, chronicling my day.

I don’t write just about my work day. I record recollections of conversations, interesting stuff I’ve heard or read, emotions, feelings of gratitude or disgust. The scattered ups and downs of a day.

I find that I cannot do this writing late at night because I am too exhausted, but at 4:00 or 5:00 P.M. writing about my day revives me. I almost always discover something really good that happened that I had long since forgotten during the hurly burly of trying to run a business.

Try it. You will be happier for the effort. I bet you didn’t waste your day.

*********

My brother-in-law Maury Minerbi, a wonderful guy, died last week after a heroic two-year battle with cancer. We can learn things from terrible events if we listen. My sister, Susan, Maury’s wife, told me how much she valued my frequent calls, wanting information about her husband.

The phone calls were really hard to make for me because I feared the worst and didn’t want to hear it. Most of the calls were made because my wife, Risa, picked up the phone and I listened in. But at least we connected, which was what Sue absolutely yearned for. It was not as hard for her to talk as it was for me to make the call. But I learned that you have to call, even when you rationalize to yourself that the other person probably doesn’t want to talk to you. Give them the opportunity to hang up.

Sue, thank you for teaching me to always summon the courage to call, even if I have no idea what to say.

Question: What is the most interesting thing you learned yesterday or today?

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Old Favorites

By Lloyd Graff

Lloyd and Noah Graff are traveling for a family funeral today, so we’ve scoured the archives for some favorite pieces to re-visit.

The Illusion of Security
May 2011 Volume 07 Issue 04

What is your “net worth?”

I remember my father used to calculate his net worth often and would meticulously record the amount his assets exceeded his liabilities on sheets of paper he kept in an accordion file in his desk at home.

When I worked with my Dad we would periodically discuss his net worth. He talked about it with reverence, sometimes in hushed tones, like the figures were inscribed on sacred parchment. And they truly were to him.

Those numbers he wrote down yearly were his personal score card of success, his record of succeeding or failing. They were figures that meant “security” for him. He told me that a rising net worth made him feel more secure, which was a feeling he sought more desperately than any other in his life. But the irony that I came to understand more clearly as we both matured was that he never felt “secure.” No matter how much money he had in the bank or in stocks it wasn’t enough for him to feel “secure.”

Read more here.

**********


What We Do

August 2010 Volume 06 Issue 06

The Budweiser radio commercial extols the virtue of beechwood aging and its beer’s crisp, clean taste. Heaven knows what those revered adjectives mean. Bud’s spot ended with a telling sentence, “It’s what we do.” That line meant something to me.

Budweiser was stating very clearly that brewing beer “is what we do,” and I buy the premise—if not the product. Defining what we do is important.

Can you succinctly—in one pithy sentence—say, “I grow delicious potatoes,” or “I make stainless steel,” or “I fly a Boeing 737 for Southwest Airlines”?

In a sophisticated economy like America’s, many of us have trouble devising a simple, declaratory sentence that explains what we do so clearly that we understand it, much less an uninitiated listener. It’s the cocktail party opener, the elevator speech, or the first sentence on the mortgage application.

But I think answering the question “what do you do?” for yourself is a deeper interrogatory that can bring clarity and momentum to a foggy, plodding career and even a foundering personal life.

Read more here.

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Finding Peace with Our Choices
December 2009, Volume 05 Issue 08

The death of financier Bruce Wasserstein, a friend from college days, hit me like an unsheathed blow to the chin. It wasn’t just because he had survived quadruple bypass surgery in 2001 or that he was three years younger than me and succumbed to heart failure. It was more about Bruce living the life of a superstar in finance, a master of the universe, a self-made Wall Street billionaire, who I knew from time spent working together on the University of Michigan college newspaper.

Those were heady nights of hot lead sliding out of linotype machines, wedged into heavy trays that turned into plates for the 3:00 a.m. printing.

Bruce wrote about the big issues, like student conflicts with the college administrators over divulging information to a Congressional witch hunting committee. It was Vietnam War time and the campus was alive with dissent; Bruce Wasserstein was smack in the middle of the controversy. I wrote about basketball, football and life, as the sports editor.

I remember Bruce coming up to me and saying, “Lloyd, what are you doing writing sports? Come over to the news staff and do something important.”

That remark was a portend about how our lives would diverge over the next four decades.

Bruce was a brilliant guy, a chess player, oblivious to his personal appearance. Dan Okrent, a sports writer on my team at Michigan, who became an editor at Time Magazine and The New York Times, described Bruce as a “complete slob” in The Michigan Daily obituary. Bruce was usually the smartest guy in the room, even if it was a big room of very smart people—and he knew it.

Read more here.

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Foxcows

By Lloyd Graff

Foxconn’s choice of southern Wisconsin for their first major American manufacturing plant is fascinating to me as someone who has seen the Midwest absolutely battered by Chinese competition for the last 25 years.

The days are gone since Foxconn in China slung nets under the windows of the dormitories where its young employees resided to catch the suicidal workers, so depressed after a brutal day of assembling iPhones.  Now Foxconn is confident enough of its manufacturing prowess and managerial acumen to stick a giant factory in a Wisconsin cow pasture and recruit its workers from the broken down, bankrupt towns in the neighborhood like Beloit, Kenosha, and Rockford, Illinois.  Not that there are not vexing problems related to worker depression in the semi-rural Midwest.  Opioid addiction and alcoholism are rampant, and nets will not help them there.

So why would Foxconn choose southeast Wisconsin?  Perhaps the biggest reason is Chicago.  They get exurban Chicago at a huge discount.  Chinese management will be able to fly into O’Hare and get to the new plant in an hour, but everything will be cheaper in Bristol, Wisconsin, than close to the airport.  They are following the Amazon play book.

Amazon is building giant fulfillment centers west and south of Chicago.  They staff these 1,000,000-square-foot mega plants with $13-per-hour people who come and go depending on how fast Amazon runs the conveyor belts.

Amazon has proved that you can recruit thousands of workers in a short period of time, work them hard but fairly, and retain enough of them to justify building more plants in the Chicago metropolitan area.  Access to arterial highways is essential for Amazon, and it will be for Foxconn, too.

Amazon and Foxconn will challenge virtually every employer in the Chicago/Milwaukee area and lift the threshold for wages.  Amazon offers health insurance and tuition subsidies after one year on the job.  Employees will make $13 per hour, the new minimum wage for able-bodied, modestly intelligent people who will work hard.  It will be interesting to see whether Foxconn will make stringent drug testing a condition of employment.  My research indicates an oral swab at the preliminary interview is Amazon’s entrance test with random testing on the shop floor.

Why is Foxconn going to manufacture in the United States?  I think it is partly political; putting a plant in Paul Ryan’s district that voted for President Trump makes sense, short term.  Being close to its American customers can’t hurt.  Stashing money outside of China is a good hedge for Foxconn’s bosses.  And it’s hard to resist amber waves of grain.

What do you think?

Question:  Should companies drug test?

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54321

By Noah Graff

About a month ago I stumbled upon a book which continues to change my life every day, The 5 Second Rule: Transform your Life, Work, and Confidence with Everyday Courage by Mel Robbins.

I’ve listened to several self-help books over the years that I found thought provoking and sensible, but none ever changed my life. They sometimes even made me feel down on myself. I felt so overwhelmed by all the advice that I could not get myself to do much of anything they prescribed.

Then I found The 5 Second Rule, which did change my life.

What is “The 5 Second Rule”?

The purpose of the 5 Second Rule is that if we want to find success in our lives, both on a personal and professional level we have to do things we don’t feel like doing. Perhaps we need to confront a work colleague or family member. Maybe we have to work on a project longer than we had planned. We have to tell someone we love them. We have to pay bills. We have to exercise and not eat crappy foods. We have to stop feeling sorry for ourselves, and most importantly we have to get out of bed in the morning!

Ten years ago Mel Robbins had hit rock bottom in her life. She had gone from being hired as a host of a Fox News reality show to being unemployed, deep in debt and drinking too much. She says that she had a lot of trouble getting out of bed in the morning because she did not want to face her grim world, so she would repeatedly hit the snooze button. Of course, staying in bed only worsened her situation.

One morning as she laid in bed trying to avoid her problems she decided to count “Five, Four, Three, Two, One,” and she suddenly blasted out of bed like a rocket. She then realized that by counting down from five she could also make herself do all the things she needed to do to fix her life but didn’t feel like doing. Robbins says she even learned to use the 5 Second Rule to stop feelings of worry, depression and anxiety. Before long she dug herself out of her hole and began to thrive in her life.

It is human nature to let indecisiveness, fear, laziness and other mental obstacles stop us from doing the things we know we need to do to be successful and happy. The way the 5 Second Rule works is that the moment you have an idea to do something you start counting down from five and just do it. You don’t give your brain a chance to talk itself out of it. You just start counting down from five and act. Robbins sites scientific research that explains why counting down from five enables decisiveness in the brain. The research also says that counting down from five to zero works much better than counting up to five.

I can testify that I’ve become a lot better at calling customers on the phone since embracing the 5 Second Rule. The moment I hit “zero” I am dialing. Also, if I am mingling in a group of people I’m much less likely to hesitate to introduce myself, and I am more likely to speak up about things I feel are important. When I know I need to exercise but feel tired I’m better at forcing myself to start. I used the 5 Second Rule to get down to writing this blog. It’s the small accomplishments that build on top of each other which lead to life-changing high achievement. You can’t get to the promised land unless you go step by step. That’s how The 5 Second Rule changed my life while all the previous self-help books left me feeling stuck.

Question: Do you think self-help books are a waste of time?

Mel Robbins Explains 5 Second Rule

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