GE Fanuc Intelligent Platforms and Accenture Help Metro de Madrid Transform Its Operations and Increase Service Levels

Metro de Madrid

Metro de Madrid

Charlottesville, VA, November 30, 2009 – Metro de Madrid, the third largest metro system in the world, with the help of Accenture (NYSE: ACN) together with GE Fanuc Intelligent Platforms, a unit of GE Enterprise Solutions, has successfully introduced a program to transform its maintenance operations and provide higher standards of transportation services. The program, known as ŒCOMMIT, aims to increase Metro de Madrid’s operational performance and raise the level of its customer service.

To meet Metro de Madrid’s operational goals, Accenture implemented a new operational maintenance model and designed a technology infrastructure to manage in real-time the installation of metro’s equipment such as elevators, escalators, energy distribution and management, telecommunications, hydraulic pumps, ticketing and turnstiles. The model comprises monitoring and automation tools with capabilities including advanced diagnostics of failures and incidents to minimize service disruptions, the analysis of incidents and equipment faults to reduce maintenance costs and maximize manpower resources, and remote maintenance and remote monitoring of installations of equipment to increase efficiency. GE Fanuc Intelligent Platform’s supervisory control and data acquisition software suite, Proficy iFIX, was implemented as a part of the solution. iFIX provides real-time information management to help Metro de Madrid drive better analytics and leverage more reliability, visibility into day-to-day operations, flexibility and scalability across their enterprise.

We are delighted with the early successes the COMMIT program has delivered, Manuel Vázquez , Metro de Madrid’s Infrastructure Director. The work Accenture and GE Fanuc Intelligent Platforms carried out is central to the expansion of our network and delivery of superior service as we now have real-time diagnostic and monitoring tools that enable us to be proactive rather than reactive at all levels and aspects of the network’s operation.

Since the launch of the COMMIT program in June 2006, Metro de Madrid has realized a range of benefits including:

  • Putting into service about one third more equipment and facilities without deteriorating the quality of service. The costs of implementation were also controlled;
  • Manpower efficiencies with a reduction in second on-site visits to resolve equipment failures or malfunctions;
  • Increase in positive customer experience due to real-time availability of the state of services offered;
  • Improved technical and service management internally and with its suppliers.

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